سياسة الاسترجاع

At Casanora, we aim to provide quality products and a smooth shopping experience.

Returns & Refunds

We only accept return or refund requests for items that are damaged, defective, or incorrect upon delivery.

We do not accept returns or refunds for:

- Change of mind
- Incorrect order placed by the customer
- Used items
- Any non-damaged products

Eligibility for Refund

To request a refund or replacement:

- You must contact us within 3 days of delivery
- The item must be damaged, defective, or incorrect
- Clear photo or video proof must be provided
- The product must be unused and in its original packaging

Refund Process

Once your request is reviewed and approved, we will offer a replacement or refund.

Refunds (if approved) will be processed to your original payment method. Processing time may vary depending on your bank or payment provider.

Shipping Costs

Shipping fees are non-refundable unless the issue is due to our error (wrong or damaged item sent).

Contact Us

For refund or support requests, contact:
Email: casanorashop@gmail.com